Privacy Policy

TaCrest Lab ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who We Are: TaCrest Lab Pvt. Ltd. is the controller of the personal information described in this policy. Our address is Sangam Chowk, Baneshwor, Kathmandu, Nepal. You can reach us at sales@tacrestlab.com.

2. Information We Collect: We collect information you provide directly to us, including your name, email address, phone number, and any message content when you submit our contact form or apply for a job through our careers page. Job applications may also include a resume, cover letter, and any other details you choose to share. We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type, and pages viewed, typically through the analytics tools described in Section 4 below.

3. How We Use Your Information and Why: We use your information to respond to inquiries submitted through our contact form, evaluate job applications, communicate with you about our services or open roles, improve our website and services, and comply with legal obligations. Our legal bases are: our legitimate interest in responding to inquiries and running our business; steps taken at your request before entering into a contract, including job applications; your consent, for analytics cookies; and compliance with legal obligations. We do not sell your personal information to third parties.

4. Cookies and Analytics: Our website may use cookies and similar technologies. Where we use analytics tools such as Google Analytics, a cookie-consent banner is shown, and analytics cookies are only set after you accept them. You can withdraw your consent at any time using the "Cookie settings" link in the footer. We may also use cookie-free analytics tools such as Plausible Analytics, which do not use cookies or collect personally identifiable information. You can control or disable cookies through your browser settings at any time.

5. Third-Party Services and International Transfers: We may use third-party service providers to help us operate our website, process job applications, or analyze site usage. These providers only receive the information necessary to perform their function and are not authorized to use it for any other purpose. We are based in Nepal, and some of our providers, such as Google, may process data in other countries, including the United States. Where personal information from the European Economic Area (including Norway) is transferred outside it, we take steps to ensure appropriate safeguards are in place, such as the European Commission's standard contractual clauses where applicable.

6. Data Retention: We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form messages and job applications are retained for a reasonable period to allow us to respond and follow up, after which they may be deleted.

7. Data Security: We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights: Depending on your location, you may have the right to access your personal information, to have it corrected or deleted, to restrict or object to certain processing, to receive a copy of your data in a portable format, and to withdraw any consent you have given. To exercise these rights, please email us at sales@tacrestlab.com or use the details on our Contact page. You also have the right to lodge a complaint with your local data protection authority. In Norway this is Datatilsynet (www.datatilsynet.no).

9. Privacy of Children: Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

10. Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us: If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details on our Contact page.